Help
Frequently asked questions
Short answers about how EventClan works for hosts and event professionals in Nigeria.
How does Buyer Protection work?
When you pay for a booking, Flutterwave processes the client payment and EventClan records the verified booking. The professional does not receive a payout immediately. After the event, you confirm completion and EventClan reviews the professional payout manually.
What does the 'Verified' badge mean?
Verified professionals have completed EventClan’s identity check (a government ID and selfie, or CAC documents for a business) and a review of their work samples. Professionals with pending verification can still appear in Find, but only verified ones carry the badge. Verification is not a guarantee of quality or conduct — read reviews and ask questions in chat.
Do I have to be in the same city as my event?
No. Your location and the event location are completely separate. You can live in London and plan a wedding in Enugu. Find always searches around the event location.
What does EventClan cost?
Creating events, browsing professionals and chatting are free. EventClan charges a 5% platform commission on bookings (deducted from the professional's payout) plus a small payment-processing fee shown transparently before you pay.
When exactly is a booking confirmed?
Only when two things are both true: the contract is signed and the payment is verified. They can happen in either order, but neither one alone confirms a booking. The app enforces this — no booking is confirmed on a promise.
Can I book multiple professionals for one event?
Yes. Add a DJ, MC, photographer, band, decorator and anyone else you need. Every booking sits in one place, and after confirmation you coordinate everyone in the team chat.
What happens if a professional doesn't deliver?
Your payment is held by EventClan and released only after you confirm completion. If a professional cancels or does not show up, you are refunded everything you paid, including the processing charge. If the service is delivered badly or differently from the contract, use “Report a problem” on the booking before confirming completion and within 48 hours of the event; EventClan reviews both sides’ evidence and decides on a full refund, a partial refund or release. Details are in the Cancellation & Refund Policy.
Can I cancel a booking, and what do I get back?
Yes — you can cancel any time before the event from Bookings. Under the Cancellation & Refund Policy you get back 100% of the service amount more than 60 days before the event, 70% at 31–60 days, 40% at 8–30 days, and nothing within 7 days; the payment-processing charge is not refunded because the payment provider keeps it. The app shows you the exact figure before you confirm. If the person the event was for has died or been hospitalised, there is no cancellation charge and everything is refunded, as Nigerian consumer law requires.
I'm an event professional. How do I join?
Tap Join, choose “Professional”, and set up your profile, packages, service areas and work samples in Pro Studio. Complete identity verification (a government ID and selfie, or CAC documents) and add a payout bank account in your own name to start receiving bookings. You must be 18 or older.
Still stuck? Contact support or email hello@eventclan.ng.